Frequently Asked Questions

Yes — Surulere Foods delivers authentic Pan-African and Caribbean groceries directly to your door anywhere in mainland UK. We pack and dispatch orders from our UK warehouse, with standard delivery typically arriving in 2–4 working days. Orders over £49.99 qualify for free standard UK delivery.

Surulere Foods delivers to all mainland UK postcodes, covering England, Scotland, Wales, and Northern Ireland. This includes London, Manchester, Birmingham, Leeds, Liverpool, Glasgow, Edinburgh, Cardiff, Belfast and every major UK city, plus rural areas. Express and next-day options are available at checkout.

Standard UK delivery from Surulere Foods is 2–4 working days. Next-day delivery is available for orders placed before our cut-off (selectable at checkout). All orders are tracked with the carrier providing live updates by email and SMS.

Yes — orders of £49.99 or more qualify for free standard UK delivery. The free delivery progress bar at the top of the site shows you exactly how much more you need to spend to unlock free delivery on your current basket.

Yes. Once your Surulere Foods order is dispatched, you'll receive an email and SMS with a live tracking link from the carrier. You can also view order status from your customer account at any time.

Surulere Foods currently focuses on UK mainland delivery. International orders are not offered as standard, but we're happy to discuss bulk export enquiries — please contact us with your requirements.

If an item becomes unavailable after you order, Surulere Foods will contact you immediately to offer a substitution, partial refund, or to wait for restock. We update stock levels in real time on the website to prevent disappointment.

Yes — provided your Surulere Foods order has not yet been dispatched. Contact us as soon as possible with your order number and we'll do our best to amend or cancel before pick-and-pack begins.

Surulere Foods stocks 1,300+ authentic Pan-African and Caribbean grocery products spanning Nigerian, Ghanaian, Sierra Leonean, Ivorian, Cameroonian, Kenyan, Ethiopian, Jamaican, Trinidadian, and wider Caribbean cuisine. Categories include staples, spices, drinks, snacks, condiments, frozen produce, fresh produce, and tinned goods.

Yes — Nigerian groceries are a core specialism at Surulere Foods. We carry egusi, stockfish, crayfish, ogiri, garri, yam flour, plantain flour, palm oil, Maggi seasoning, jollof rice mix, suya spice, and a comprehensive range of Nigerian staples.

Absolutely. Surulere Foods stocks an extensive range of Ghanaian groceries including palm nut concentrate, kontomire, agushi (egusi), shito pepper sauce, fufu flour, kenkey, and other West African staples sourced for authenticity.

Yes — Caribbean groceries at Surulere Foods include Jamaican ackee, scotch bonnet peppers, jerk seasoning, Grace branded products, escovitch sauce, plantain, callaloo, and Trinidadian and Barbadian specialities. Everything you need for jerk chicken, ackee & saltfish, oxtail stew, and rice & peas.

Surulere Foods sources directly from trusted African and Caribbean producers, importers, and authorised distributors. Every product is chosen for authenticity — meaning the ingredients, processing, and brand match what you'd find in Lagos, Accra, Kingston, or Port of Spain.

Yes — Surulere Foods stocks fresh and frozen African produce including ugu (pumpkin leaves), bitterleaf, okra, plantain, yam, cassava, ewedu, and seasonal items. Fresh produce is shipped chilled with care to preserve quality. Check our fresh vegetables collection for current availability.

Surulere Foods carries a deep selection of African and Caribbean spices and seasonings — Maggi cubes, suya spice, jerk seasoning, scotch bonnet, dried crayfish, locust beans (iru), pepper soup spice, calabash nutmeg, alligator pepper, uziza, and grains of paradise.

Yes — African drinks at Surulere Foods include Malta Guinness, Supermalt, Five Alive, palm wine (where licensed), Lucozade Boost, Chivita juice, kunu drinks, ginger beer, and Caribbean sodas like Ting and Jamaican Cola Champagne.

Egusi is dried, ground melon seed used to thicken West African soups — most famously Nigerian egusi soup. You can buy authentic ground egusi in the UK from Surulere Foods, where we stock multiple grades and brands.

Surulere Foods stocks fresh scotch bonnet peppers and bottled scotch bonnet pepper sauces — essential for jerk chicken, pepper soup, and Caribbean cuisine. Browse scotch bonnet peppers for UK delivery.

Surulere Foods accepts all major debit and credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna where eligible. All payments are processed by Shopify Payments with PCI-compliant encryption.

Yes. Surulere Foods uses secure HTTPS, PCI-compliant payment processing through Shopify, and we never store card details. Our 4.8★ independent review rating reflects thousands of safe, on-time deliveries to UK customers.

Yes — create a Surulere Foods account to track orders, save addresses for faster checkout, view order history, and manage subscriptions to staple items.

Yes — Surulere Foods runs a points-based loyalty programme. Earn points on every order, get bonus points for referring friends, and redeem points for discounts at checkout. Sign up via your account dashboard.

Yes — Surulere Foods operates a wholesale division supplying African and Caribbean restaurants, takeaways, caterers, event planners, and independent retailers across the UK. Apply for a wholesale account to access trade pricing.

Absolutely. Restaurants can buy in bulk from Surulere Foods through our wholesale portal — bulk pricing on staples (rice, oil, frozen produce), spices, and condiments, with regular delivery slots available.

Submit a wholesale application through our wholesale page. We'll review your business details (typically VAT number, trading address, and product mix) and confirm approval within 1–2 working days, after which you'll see trade pricing on your account.

Yes — Surulere Foods supplies caterers and event organisers planning African and Caribbean events: weddings, naming ceremonies, christenings, festivals, and community gatherings. Contact us for bulk catering quotes and event-day delivery.

Visit the Surulere Foods recipe blog for authentic Pan-African and Caribbean recipes. Each recipe links directly to the products you need, and our "Add all ingredients to cart" button lets you shop the entire ingredient list in one click.

Authentic Nigerian jollof rice needs long-grain parboiled rice, tomatoes, red bell peppers, scotch bonnet, onions, tomato paste, vegetable oil, thyme, curry powder, bay leaves, and Maggi cubes. Shop jollof rice ingredients at Surulere Foods.

Fufu is typically made from cassava (gari) or fermented cassava and plantain, while pounded yam (iyan) is made specifically from boiled yam. Both are West African staples eaten with soups like egusi or ogbono. Surulere Foods stocks instant pounded yam and fufu flours for convenience.

To cook egusi soup, ground melon seeds (egusi) are mixed with palm oil, onions, peppers, leafy greens (spinach or ugu), stockfish, dried fish, crayfish, and meat. Simmer until thickened. Buy all ingredients in one click via our recipe blog.

Authentic Jamaican jerk chicken is built on scotch bonnet peppers, allspice (pimento), thyme, garlic, ginger, soy sauce, brown sugar, and onion. Surulere Foods stocks pre-blended jerk seasonings as well as the individual Caribbean spices.